Taking the stress out of switching IT Support Providers
There’s a lot to consider when switching IT support service providers, and for many it’s a daunting process. However, when businesses switch to us we ensure it’s a stress free process.
Making the switch to a new IT support service provider
Infinity Group are a specialist IT services provider who provide a wide range of IT services in London for SMEs and mid-market businesses. These include Network Support Services, IT Infrastructure, Business IT Solutions, IT Security Services and specialist IT Consultancy.
Reasons why businesses switch their IT support provider
There are countless reasons that businesses choose to switch IT Support partners, many are not happy with the service levels they are receiving. Others strive for a more strategic approach, or looking for cost savings when comparing outsourced IT to an internal IT department.
Customer Service
Service Desk Performance
1 Min
Average call response time
71%
First contact
fix rate
96%
Customer satisfaction
The reasons businesses choose to switch their IT support to Infinity Group
Infinity Group are a leading IT support services provider and we understand speed is of the essence when it comes to IT Support which is why we have an average 5 minute call response time to avoid unnecessary delays and disruption.
Fast service and customer service excellence
Business switch their IT Support contracts over to us due to lack of efficiencies from their current provider and SLA’s not being met by their current IT support provider. They also have experienced repeated poor customer service levels and a lack of specialist experience within in their industry sector. Lack of strategy and knowledge of new technologies is also high up on the list and this is something we perform highly on.
A strategic approach makes us us different to the others
We have an award winning large Service Desk and dedicated strategic teams specialising in Network Support, Wireless Networking, Digital Transformation, IT Consultancy, Hosted Telephony, Cyber Security and Managed IT Support.
Our performance metrics, highly strategic approach and impressive customer reviews set us apart from the other IT support providers on the market.
Switching your IT Support over to Infinity Group is easy
There was once a time when the logistics of changing IT Support providers would fill most businesses with dread. We have developed a seamless migration process utilising the Cloud and a dedicated project management team that includes a slick end-user on boarding process making switching IT Support providers simple and stress free.
Quick and efficient onboarding
Once you are on board, our team will ensure your business IT Network and IT Infrastructure are optimised. We will monitor performance using the latest tools and technology to alert us of any potential faults in real time and unlimited remote IT Support is included with all our contract levels.
Hallmark for Consistent Three Years of Reviews
Customer Service Excellence
We would love to hear from you
Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.