Monthly IT Support Contracts
Many companies are switching from internal IT teams to monthly Outsourced IT Support Contracts to reap the cost savings and access to specialist expertise around the clock.
Outsourcing your IT
The move to hybrid or remote working has encouraged many businesses to outsource their IT. Our monthly IT Support contracts are designed to support businesses operating from their offices fully remotely or those who have chosen to use a hybrid setup going forwards.
Choosing the right IT Support contract best suited to your specific business requirements takes time and consideration. Infinity Group’s flexible IT Support contracts provide 3 levels of cover from 7am – 7pm weekdays as standard; with the option to upgrade to 24 hour – out of hours support
Our contracts are designed to suit your business needs
ur IT Support contracts are designed to accommodate two types of service. For the majority of our clients, Infinity Group act as the complete remote IT Support department, however for larger, mid-market businesses with their own internal IT teams, we provide additional specialist expertise such as Third Line IT Support or IT Consultancy.
Speed is of the essence when it comes to IT Support tickets, which is why our customers can easily log a support ticket in three different ways by phone, by email or by using our customer portal
What are the benefits of Outsourced IT Support contracts?
Financially backed
SLAs for added peace of mind
Cost Effective Support Unlimited access to our large UK Service Desk
Specialist Expertise
all Engineers are certified by our vendors
Strategic approach
to IT we propose best practise IT solutions
Compliance & Security Assurance ISO 27001, 9001 and 14001 certified
Hallmark for Consistent Three Years of Reviews
Customer Service Excellence
What’s included in our IT Support contracts and what is the cost?
ncluded within all of our IT Support contracts, is unlimited access to our IT Support Service Desk between the hours of 7am-7pm. All our IT Support contracts are fixed price, so you know exactly what cost you’ll be paying each month which will help manage finances.
Our IT Support contracts are fixed price and affordable and designed for all sizes of business. They are costed on a per user/per month model with the basic contract option starting at as little as £7.50 per user/month. Our customers can easily upgrade to higher levels of IT Support cover as and when they need too
IT Support contracts for businesses with internal IT teams
We act as the complete IT Department for the majority of our Outsourced IT Support customers, however for some of our larger customers who have their own internal IT Departments, we are contracted as an additional specialist resource to assist their in-house IT teams.
Our Service Desk increases their level of IT expertise, lowers operational costs of employing additional IT Consultants and gives peace of mind that their technology is supported by a certified Microsoft Gold Partner.
We also offer additional compliance in terms of data and security management as we hold ISO 27001 (Information Management) ISO 9001 (Quality Management) alongside Cyber Essentials and IASME Gold Security Accreditations
Our Service Desk
Our Service Desk comprises of three tiers of Engineers
1st Line Support
First Line IT Support is the Service Desk team who respond to everyday issues and are the first point of contact when you call our Service Desk.
2nd Line Support
The Second Line IT Support team assist our first line team and can resolve more complicated technical issues which are more time consuming.
Third Line Support
Our most complex tickets are escalated to the Third Line support team to resolve. This team will also resolve the largest, highest priority tickets.
Customer Service
Service Desk Performance
1 Min
Average call response time
71%
First contact
fix rate
96%
Customer satisfaction
Our Service Desk
Our Service Desk comprises of three tiers of Engineers
Windows
Apple
Linux
We would love to hear from you
Our specialist team of consultants look forward to discussing your requirements in more detail and we have three easy ways to get in touch.