1. Introduction
JIT Solution respects your privacy and is committed to protecting personal information collected through the JIT Solution – Incident Cost Tracker platform, website, forms, dashboards, and related services.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with Australian privacy requirements, including the Privacy Act 1988 and the Australian Privacy Principles where applicable. The OAIC states that APP entities should have a clearly expressed and up-to-date privacy policy explaining how personal information is managed.
2. Information We Collect
We may collect the following types of information:
Business and account information
Business name, ABN, site address, contact person, email address, phone number, department, role, and user login details.
Incident and inspection information
Incident type, inspection details, site location, department, date and time, incident description, photos, corrective actions, investigation notes, cost information, and workflow status.
Cost calculation information
Quantity lost, unit cost, labour hours, labour rate, downtime hours, downtime cost, repair or replacement cost, medical cost, admin cost, contractor cost, insurance excess, and total cost of loss.
User activity information
Login activity, device information, IP address, audit logs, form submission history, dashboard access, and system usage records.
Sensitive or health-related information
In limited cases, the platform may record information connected to workplace incidents, injuries, aged care incidents, or health and safety matters. Sensitive information will only be collected where necessary for the service, where authorised by the client, or where required by law.
3. How We Collect Information
We may collect information when:
Users complete inspection or incident forms.
Administrators create company, site, department, and user records.
Photos, documents, or evidence are uploaded.
Users interact with dashboards, reports, workflows, or notifications.
Information is imported from client systems or uploaded by authorised users.
Clients contact us for support, onboarding, billing, or technical assistance.
4. Why We Collect Information
We collect information to:
Provide and operate the JIT Solution – Incident Cost Tracker.
Record incidents, inspections, losses, corrective actions, and investigation outcomes.
Calculate total incident cost and operational loss.
Generate dashboards, reports, alerts, and management insights.
Support compliance, audit, investigation, and review processes.
Manage user accounts, roles, permissions, and security.
Provide customer support and system improvement.
Meet legal, contractual, and business obligations.
5. Use of AI Features
The platform may use AI-assisted features to support:
Incident classification.
Missing information prompts.
Cost estimation suggestions.
Anomaly detection.
Root cause suggestions.
Corrective action recommendations.
Dashboard insights and trend summaries.
AI-generated outputs are intended to assist decision-making only. Final review, approval, and action remain the responsibility of authorised users, managers, or client representatives.
6. Disclosure of Information
We may disclose information to:
Authorised users within the client organisation.
System administrators and approved support staff.
Cloud hosting, database, email, analytics, and security service providers.
Professional advisers where required.
Regulators, insurers, auditors, or authorities where legally required.
We do not sell personal information to third parties.
7. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. APP 11 requires entities holding personal information to take reasonable steps to secure it and destroy or de-identify it when no longer required, unless retention is required by law.
Security measures may include:
Role-based access control.
Multi-factor authentication.
Password protection.
Encrypted data transmission.
Audit logging.
Access monitoring.
Data backup controls.
Permission-based dashboards.
Secure cloud hosting.
Staff and contractor confidentiality controls.
8. Access and Correction
Individuals may request access to personal information held about them or request correction if the information is inaccurate, incomplete, outdated, irrelevant, or misleading.
Requests should be sent to:
Privacy Contact: Jit Hewage
Email: admin@jitsolution.com.au
We may need to verify identity before processing a request.
9. Data Retention
We retain information for as long as required to provide services, meet contractual obligations, support compliance and audit requirements, resolve disputes, and comply with legal obligations.
Where information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it.
10. Overseas Disclosure
Some service providers used for hosting, storage, email delivery, analytics, or AI processing may store or process data outside Australia. Where this occurs, we will take reasonable steps to ensure appropriate privacy and security safeguards are in place.
11. Cookies and Website Analytics
Our website may use cookies or analytics tools to understand website usage, improve user experience, monitor performance, and support security.
Users may disable cookies through their browser settings, but some website functions may not work correctly.
12. Complaints
Privacy complaints can be sent to:
Privacy Contact: Jit Hewage
Email: admin@jitsolution.com.au
Postal Address: 14 Margitta lane, Pakenham, VIC 3810
We will review the complaint and respond within a reasonable timeframe. If the matter is not resolved, individuals may contact the Office of the Australian Information Commissioner.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated effective date.